Retail / POS
Common Issues in Retail / POS Environment
How to Add New Employees Using 4.4 Version
Please enter your information first, then click on the "OK" button.After logging in, you'll be directed to the main menu. From there, simply click on the settings icon.Select the “Employees” IconNext, you'll click on the "New" button.Complete the following fields: Employee’s First Name Employ...
How to Assign A Drawer
Select the “Assign Register” icon on the main Menu Select the Register you wish to assign Select the Employee to whom you wish to assign the register Double-check the starting amount is at 150.00 Select “Assign Register” At this point, the cash drawer will open up automatically. Put the til...
How to Dehang on 5.0 Version
Navigate to the Main Menu and select the Production Icon.As illustrated in the image provided, you'll encounter the Production section. To commence your pulls, simply click on the designated Pull Icon.Upon clicking the Pull Icon, a dialogue box will pop up, displaying the message: "You are about ...
How to Disable an Employee Using 4.4 Version
Please enter your information first, then click on the "OK" button.After logging in, you'll be directed to the main menu. From there, simply click on the settings icon.Select the “Employees” IconThe next step is to locate the employee you intend to disable. For this demonstration, we'll be using ...
How To Pause a Drawer
Note: Pausing a drawer is necessary when two employees are assigned to one register. If both employees are marked as "Active," the system will prompt them to log in before each transaction.To start the process a Member of Management must log on to the Menu screen and select “Assign Register”. A...
How to Print Out Labels
Production is where donated goods are produced and added into inventory.Select “Production” on the main menuSelect the Employee from the drop-down menu. Once you've located the employee, the next step is to choose an apparel category. The image below displays the available categories with highlig...
How to Print Out Tags
NOTE: For better management and safety during the printing process, please limit the number of pieces on a Z-Rack to a maximum of 80 at any given time.Select “Production” on the main menu.Select the Employee from the drop-down menu. After locating the employee, the next step is to choose an appar...
How to Reconcile Labels
Select “Production” on the main MenuSelect “Reconcile” from the top toolbar.The following message will appear. Select “Yes”You will notice the color of the screen will turn to salmon. That will indicate you are on the “reconcile” screen. Select the Employee from the drop-down menu. With the curso...
Inventory Reporting
In order to find out what your inventory looks like, you’ll need to locate the reporting icon within the Solutions Desktop Interface. After clicking on the reporting icon, you'll be directed to the SQL Server Reporting Service Home page. From there, navigate to the Inventory folder among the avai...
POS - Changing an Employee Password in POS
Changing a Retail Employee's Password in the POS You must meet the permission requirements in order to change someone else's password. Managers/Assistant Managers - Your Regional Director is the only one authorized to change your password Regional Directors - IT admin is the only one that ca...
Rebooting Production Printers
Printers: To initiate QR code printing on our printers, we'll need to begin by rebooting the Production Printers. You can locate the reboot button at the back of the printer (Refer to the image below for assistance). Once you've hit the shutdown button, wait for 20 seconds before turning the prin...
Register (POS) is frozen
If the register seems frozen you can use the key combination Ctrl + Alt + End and then choose 'Sign out' and then click on GMT App to restart the POS session.
Returns From Version 4.4 to Version 5.0
Select the “Return” Icon.If the register is assigned to a cashier with a security level of 50, the manager will be required to log in and then proceed to select the "OK" button.Currently, we'll be opting for the "No Receipt" button.The change in background color to yellow signals that you're now ...