Troubleshooting
Any issue with your equipment? Here are some steps to try and resolve it.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets. Just respond to your ticket with your givegw.org email address.
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
Blue Screen Troubleshooting A blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do: Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwa...
My PC's fan makes a strange noise...
If you fan make a loud noise or is constantly on, please put in a helpdesk ticket.
Register (POS) is frozen
If the register seems frozen you can use the key combination Ctrl + Alt + End and then choose 'Sign out' and then click on GMT App to restart the POS session.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
Windows Password Change
Your e-mail password is actually your computer login password. To change your password follow the steps below.Note: It is best to be logged in at work to make this changeOn a desktop device: Press Ctrl + Alt + Del on your keyboard. Select Change a password. Follow the on-screen prompts to se...
Workstations
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets. Just respond to your ticket with your givegw.org email address.
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
Blue Screen Troubleshooting A blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do: Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwa...
My PC's fan makes a strange noise...
If you fan make a loud noise or is constantly on, please put in a helpdesk ticket.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
Windows Password Change
Your e-mail password is actually your computer login password. To change your password follow the steps below.Note: It is best to be logged in at work to make this changeOn a desktop device: Press Ctrl + Alt + Del on your keyboard. Select Change a password. Follow the on-screen prompts to se...